Refund Policy

Last Updated: January 2025

At AI Tools Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases on our platform.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

1.1 Eligibility Criteria

To be eligible for a refund under our 30-day money-back guarantee:

• The refund request must be made within 30 calendar days from the date of purchase
• You must provide a valid reason for the refund request
• You must not have completed more than 50% of the course content
• You must not have previously requested refunds for multiple courses (abuse prevention)
• The course must not have been purchased during a special promotion that explicitly excludes refunds

1.2 Valid Reasons for Refund

We accept refund requests for the following reasons:

• Course content does not match the description provided
• Technical issues prevent access to course materials (after troubleshooting attempts)
• Course quality does not meet your expectations
• Course is too advanced or too basic for your skill level
• You purchased the course by mistake or duplicate purchase
• Personal circumstances prevent you from completing the course

2. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact our customer support team via email at [email protected]
• Step 2: Include your order number, course name, and reason for refund
• Step 3: Provide your full name and email address associated with the purchase
• Step 4: Wait for confirmation from our support team (usually within 48 business hours)

3. Refund Processing Timeline

Once your refund request is approved:

• Refund approval confirmation will be sent within 2-3 business days
• The refund will be processed within 5-7 business days
• Funds will be returned to your original payment method
• Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account

Total Timeline: Allow up to 10-15 business days for the complete refund process.

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed more than 50% but less than 75% of the course within the 30-day period, you may be eligible for a 50% refund
• If you have completed 75% or more of the course, refunds are generally not available
• Partial refunds are evaluated on a case-by-case basis

5. Non-Refundable Circumstances

• More than 30 days have passed since the purchase date
• You have completed more than 75% of the course content
• You have downloaded or accessed all course materials extensively
• You have violated our Terms and Conditions or course license agreement
• You have a history of excessive refund requests (refund abuse)
• The course was purchased as part of a bundle or package with special conditions
• You simply changed your mind after completing significant portions of the course
• You failed to meet technical requirements disclosed before purchase

6. Course Access After Refund

Upon approval and processing of your refund:

• Your access to the course will be immediately revoked
• You will no longer be able to view course materials or videos
• Any downloaded materials must be deleted
• Certificates of completion (if issued) will be invalidated
• You will be removed from associated course forums and community groups

7. Technical Issues and Support

Before requesting a refund due to technical issues, we encourage you to:

• Contact our technical support team for assistance
• Verify that your device meets the minimum technical requirements
• Check your internet connection and browser compatibility
• Clear your browser cache and cookies
• Try accessing the course from a different device or browser

Our support team is available to help resolve technical issues and ensure you can access your course materials properly.

8. Promotional and Discounted Purchases

Courses purchased during promotional periods or with discount codes are subject to the same refund policy, unless otherwise stated in the promotion terms. However:

• Refunds will be processed for the actual amount paid
• Discount codes or promotional credits used cannot be reinstated
• Special bundle offers may have different refund terms (clearly disclosed at time of purchase)

9. Subscription and Membership Refunds

If we offer subscription-based access in the future:

• Monthly subscriptions can be cancelled at any time
• Refunds for the current billing period may be prorated
• Annual subscriptions may be eligible for partial refunds within the first 30 days
• Specific terms will be provided at the time of subscription purchase

10. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request a review by our customer service manager
• Provide additional information or documentation to support your request
• We will conduct a thorough review and provide a final decision within 5 business days

We are committed to fair and reasonable resolution of all refund disputes.

11. Fraudulent Purchases and Chargebacks

• Chargebacks should be a last resort after attempting to resolve the issue with us directly
• Unauthorized chargebacks may result in account suspension
• We will provide all necessary documentation to your financial institution in chargeback disputes
• Proven fraudulent chargebacks may result in permanent account termination and legal action

12. Gift Purchases

For courses purchased as gifts:

• The purchaser (gift giver) is responsible for requesting refunds
• Refund requests must be made within 30 days of purchase
• The recipient's course progress will be considered in refund eligibility
• Refunds will be issued to the original purchaser's payment method

13. Course Updates and Changes

We regularly update course content to ensure accuracy and relevance:

• Updates and improvements to course content do not entitle you to a refund
• Significant changes that fundamentally alter the course nature will be communicated
• You may request a refund within 14 days of notification of major course changes

14. Currency and Exchange Rates

All course prices are listed in US Dollars (USD):

• Refunds will be processed in USD
• Currency conversion fees applied by your bank are not refundable
• Exchange rate differences between purchase and refund dates are not our responsibility

15. Multiple Course Purchases

If you have purchased multiple courses:

• Refund requests are evaluated individually for each course
• You may receive a refund for one course while retaining access to others
• Bundle discounts may be adjusted if one course is refunded from a multi-course package

16. Quality Assurance

We are committed to maintaining high-quality educational content:

• All courses undergo rigorous quality review before publication
• We actively seek and incorporate student feedback
• Our instructors are industry professionals with verified expertise
• We continuously update materials to reflect current industry standards

17. Customer Satisfaction Alternatives

If you're not entirely satisfied but don't wish to request a refund, we offer:

• Free course transfer to a different course of equal or lesser value (one-time only)
• Extended access period for special circumstances
• One-on-one support sessions to address specific concerns
• Access to additional supplementary materials

18. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Not affect purchases made before the policy change
• Be communicated via email for significant modifications

19. Contact Information for Refunds

20. Legal Compliance

This Refund Policy complies with:

• US Federal Trade Commission (FTC) guidelines
• State consumer protection laws
• International consumer rights where applicable
• Payment processor requirements

Our policy is designed to balance customer rights with fair business practices while ensuring transparency and accountability.

Thank you for choosing AI Tools Courses for your professional development journey!